Returns Policy

We would like you to enjoy your handmade artist bear, but if you are not completely satisfied, we're sorry to hear that, however, simply return the item to us in its original unused condition within 28 days of receipt.

We occasionally use vintage/scrap fabrics which may show some wear and tear (holes/rips/fading etc). This will have been included as part of the overall design of the bear and it's accessories and will be clearly listed in the description and where possible, shown on a photo. As such, this will not be accepted as a reason for return or refund.

Returned items should be unused and unworn (if applicable) and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item.

Please note:
Goods will only be accepted for return if they are returned within 28 days of delivery, unless we have notified you otherwise.

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.

Please also note we will refund an item if it is faulty, after a thorough check of the item. Please allow 7 working days for a refund to be processed.